What is this platform, and how does it help self storage businesses?

Stowify empowers self-storage operators by automating tasks such as access control, customer and staff management, payments, and invoicing, minimising manual intervention and reducing the need for additional staff.

Is this solution suitable for businesses of all sizes?

Yes, our platform scales to fit businesses of any size. From single-location operations with a handful of units to large enterprises with multiple facilities across different regions, our solution adapts to your specific needs.

Is technical expertise required to use this platform?

Not at all. Our platform is designed with user-friendliness in mind. The intuitive interface requires no technical background to navigate. We also provide comprehensive onboarding, and responsive customer support to ensure a smooth experience for all users.

Is the platform cloud-based?

Yes, our platform is fully cloud-based. However, an edge server and internet connection are required on the client premises to manage network relays for the locks.

Do I need any proprietary hardware to use the platform?

No, our platform supports popular network relays (e.g., Shelly), magnetic sensors, and electric strike locks, so there’s no need for proprietary tech or specialised hardware.

Does the platform require a mobile app?

No, a mobile app is not required. All functionalities can be accessed with a web browser.

Can I manage multiple storage locations with one account?

Yes, the platform allows you to manage multiple locations from a single dashboard.

How do customers access their rented spaces?

Customers log into their accounts and scan a QR code to unlock doors. No physical keys, cards or fobs needed.

Can customers share access with others?

Yes, rentals can be shared with family, friends, or coworkers. The original renter can manage access permissions.

Is 24/7 access possible?

Yes, the platform allows for automated 24/7 facility access without requiring additional staffing.

What security measures are in place?

We follow industry-standard best practices for data and premises security, ensuring safe and reliable access control.

Are there activity logs?

Yes, the platform records logs for every type of event (unlock, open, close) on doors, gates, and storage units.

How do customers rent a storage unit?

Customers can rent a space through the online platform or have the business owner complete the process for them.

Can I restrict who registers as a customer?

Yes, you can allow customers to register themselves or enable an invite-only registration system.

Is there a way to track storage unit availability?

Yes, business owners can check real-time availability on the dashboard. Customers can also set up availability alerts to be notified when a desired unit becomes available.

What notifications does the platform send?

The platform sends various email notifications, including, but not limited to:

• - Account registration and verification
• - Password resets
• - Rental creation, sharing, and extensions
• - Payment confirmations and overdue notices
• - Rental cancellations and deposit refunds

Does the platform support online payments?

Yes, we have support for some payment gateways. However, if your preferred provider is not supported, we can integrate it.

Can the platform generate receipts?

Yes, we support various invoicing providers and can also send rental information directly to a designated email.

Is there a way to manage and track the deposit refund process?

The platform includes a deposit refund tracker to ensure all refunds are processed correctly and on time.

Do I need to manage or update any of the equipment or systems at my facility?

No, you don’t need to worry about that. We handle all the equipment management for you, including device configuration, system updates, and regular service and network monitoring to ensure everything runs smoothly.

I have an issue and need support. Who should I contact and how?

If you experience any issues with the equipment, network, or systems we manage, you can reach us via email for assistance. For urgent matters, please call us directly using the contact number provided on our website.

What hardware is required to use your SaaS platform?

Our platform requires three key hardware components:

• - A computer (edge server) - An entry-level laptop or PC that runs the necessary software to manage network relays
• - Network relay devices - Required for each lock mechanism that will be controlled through our platform
• - Electric locks - Each storage unit, door, or gate must have an electric lock

Does the SaaS subscription include the required hardware?

No, the SaaS subscription does not include the required hardware. However, we provide hardware recommendations and the setup fee already includes all the platform setup and integration support.

What type of computer is needed for the edge server?

Any modern entry-level laptop or desktop is sufficient. It must have at least 4GB of RAM and 32GB of storage.

Can I use my existing computer and network relays?

Yes, as long as your hardware meets our compatibility requirements. If you're unsure, we can provide guidance on whether your current setup will work.

Do I need an internet connection?

Yes, a stable internet connection is required for the system to function properly. However, the data consumption is minimal, so even a 4G connection is sufficient. A basic broadband or mobile data plan should work as long as the connection is reliable.

I have an idea, could you implement it?

We're open to customer input and feature suggestions. Enhancements that provide broad utility and solve common challenges for multiple customers will be prioritised.

How is payment and invoicing managed?

Payment and invoicing processes are managed through third-party integrations. We support multiple providers and can add support for additional ones if required.

Is there an API for developers?

Yes, we offer an API that allows developers to display real-time information on self-storage business websites, including space availability. To learn more and get access, please contact our support team.

Couldn't find the answer to your question?

Feel free to get in touch with us using the contact details provided on our Contacts page.